The Customer Service Account Manager is responsible for delivering outstanding customer service to Fila Customers. They will serve as a liaison between sales, the customer, and various internal departments. They will be the primary link between our customers and our operations team. The Customer Service Account Manager will work to provide support to established customers, the sales force, operations, and distribution team members as it relates to order management and fulfillment. In their challenging and rewarding daily contact with our customers, the Customer Service Account Manager delivers the products, services, and enthusiasm for the Fila Brand. Together partnered with the sales rep, the Customer Service Account Manager will be responsible for providing excellent customer service, strengthening relationships, and growing accounts.
While working side by side with Sales and in conjunction with parties across the organization, this individual takes ownership of the needs of the customer by executing customer requests, producing solutions to customer needs, and fulfilling business requirements.