• Collections and Deduction Analyst

    Posted Date 2 weeks ago(10/31/2018 3:13 PM)
    Job ID
    # of Openings
  • Overview

    The Collection and Deductions Analyst will be responsible for managing a high visibility account portfolio including, but not limited to prepayment processing, deduction management, and collections.  This position will maintain a clean AR aging within their account base working to have all deductions and unapplied cash researched and resolved within a 60 day period.  This position is responsible for assessing the collectability of an account and making recommendations for involvement of third party collections.  This position will maintain strong relationships with customers, working across all departments throughout the organization to determine root cause of deductions.  Reporting to the Director of Credit and Collections the Collections and Deductions Analyst will detect areas of financial exposure within their account base and make recommendations for resolution.   


    • Establish relationships with customer base to ensure effective collection efforts.
    • Establish relationships with key business partners to assist in resolution of potential payment disputes.
    • Provide timely and accurate reporting in regards to cash forecasting and credit held orders.
    • Identify customers that may need credit limits adjusted based on open orders, payment history, etc.
    • Make collection calls on all past due accounts within assigned portfolio, following up with accounts on payments and pay cycles.
    • Construct customer account histories based on historical transactional data.
    • Research and resolution of payment disputes, including compliance, shortages, discounts, allowances, returns, and freight.
    • Research unapplied payments to allow for offset.
    • Work with both internal and external partners to identify and reduce/eliminate issues that result in chargeback’s.
    • Dispute invalid deductions to customer and follow up on status of repayments.
    • Perform all other miscellaneous responsibilities and duties as assigned.


    • This position requires extensive knowledge of AS400.
    • Intermediate excel capabilities.
    • Working knowledge of accounts receivable including impact on general ledger.
    • Ability to prioritize and multi-task with a high volume work load.
    • Ability to work effectively with internal and external customers at all levels of management.
    • Strong problem solving and organizational skills.
    • Excellent interaction, relationship management (oral and written) and customer service skills.


    • High School Diploma Required, Associates Degree or higher preferred.
    • 5 - 7 years B2B collections and deduction resolution experience.
    • Experience in the footwear and apparel industry a plus.


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